![]() Build and adapt Answer content using voice blocks.Learn how to build effective and flowing voice conversations.Understand the settings chatters can control.Set up single sign-on (SSO) for your bot.Customize your bot's personality in automatically generated content.Protect chatter data using verification and authentication.Support multiple languages in the same bot.Temporarily store private information using sensitive variables.Allow chatters to access chat transcripts.Offer predictive suggestions for Answers as chatters type.Start text conversations using proactive campaigns for SMS.Start customizable interactions using advanced proactive campaigns.Start conversations using basic proactive campaigns.Guide chatters through conversations using Answer flows and quick replies.View a list of Answers that link to your current Answer.Export your bot's Answer content and training.View and restore previous versions of an Answer.Control whether chatters can see certain Answers.Filter sensitive or unwanted content from Answer training.Improve incomplete or overlapping Answer training.Improve Answer training using chatter feedback.Understand the Needs Clarification and Not Understood Answers.Generate a chat transcript using the Fetch Chat MetaData block.Let chatters select dates using the Date Picker app.Create scrollable menus using the Carousel block.Let chatters advance to other Answers with the Quick Replies block.Transfer chatters from one Answer to another using the Redirect block.Let chatters upload files using the File Upload block.Search for and replace text using the Answer Utilities block.Format and validate text using the Answer Utilities block.Increment values using the Answer Utilities block.Format dates using the Answer Utilities block.Calculate values using the Answer Utilities block.Make API requests using the HTTP Request block.Serve time-specific content using the Scheduled block.Create selectable menus using the List Option block.Target content to chatters using the Conditional block.Save content in variables using the Set Variable block.Save chatter information using the Capture block.and hopefully in the future, the whole new widget with predefined flows and with answerbot, would be language support so, that customer could change the language, and we could offer ourselves different language versions for the same flow. Related: I have noted that if I look at the preview in Admin Center, I can see translations for some of these texts - example for Swedish below - but if we would publish the widget, those would be English as Swedish is not officially supported (even it is in preview?): If you would simply add translations to those, it would enable much wider use of predefined flows globally. You can ask me another question at any time.". ![]() (Apologies if my estimate is incorrect.)Įxamples: “Yes, problem solved”, “No, I need help”, "Start Over" and "Great. I do not know exactly, but I would assume that there are less than ten (?) standard messages or text objects in the UI itself that require further language support. At least I do not mind, that AnswerBOT itself defaults to standard search with some languages. I would hope, that Zendesk would consider again their approach with this feature, that seems to be an exception in Zendesk, and Zendesk would simply provide translations for those standard short texts in the new widget's UI with Answer BOT, as for other features. Solution is not having an English setup, when you are offering customer service in customer's native language. I am bit surprised, that Zendesk has decided other vise with single new feature. This means that such great feature, that adds value to customer service, cannot be used in significant part of the world. ![]() But as before Classic Widget Answer BOT UI has provided support for "all supported" languages in general like any other features in Zendesk UI (Guide, forms, Classic widget - button titles, short standard messages in UI). I think it is understandable that Answer BOT engine might not support all languages, having complex logic requiring detailed understanding for language itself, and there is a limitation, which languages can be supported with reasonable effort. So, my feedback might more for the language support for the New Widget rather than AnswerBOT, but related to discussion above. There is language support for Answer BOT and then there is language support for the new widget supporting predefined flows for customers and Answer BOT. There seems to be discussion about two separate things here.
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